Return Policy
Shopping for your home should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 7 days of delivery in the original condition and packaging.
*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*
You can choose between a refund in store credit or a refund to your original payment method.
cocoear does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Return and exchange for quality reasons: send an email to the after-sales service center within 7 days after receiving the goods. cocoear.service@outlook.com, the customer service will accept your request within 1-3 working days after receiving the email, and we will bear the return shipping cost.
Damaged or Defective Items
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 7 days of the delivery date.
We apologize for your less than perfect experience.
Return Shipping Guidelines
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.
If you can include a tracking number for us for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return timeframes depend on how soon you are able to ship the products and when we receive them.